Tech Mahindra Launches AI-Powered Payment Solution on AWS Marketplace

Tech Mahindra has unveiled a new AI-powered solution called Agentic Payment Assistance & Collections Optimization. The tool aims to streamline payment processes by blending automation with human oversight. It is now available on the Amazon Web Services (AWS) Marketplace.

The solution transforms traditional, labour-heavy payment workflows into intelligent, agent-driven systems. It combines Tech Mahindra's telecom expertise with AWS services like Amazon Bedrock, Amazon Connect, and AWS Step Functions. This integration allows seamless deployment and management of software for global telecommunications operators.

A key feature is its ability to balance automation with human intervention, especially for vulnerable customers or complex cases. The platform also integrates with major billing and CRM systems, enabling continuous learning and adaptive behaviour. Secure, scalable cloud infrastructure supports the entire process.

Birendra Sen, President of Business Process Services at Tech Mahindra, highlighted the solution's benefits. He noted that it enables proactive revenue protection while ensuring compliant customer engagement. The launch further strengthens Tech Mahindra's role in AI-driven telecom innovation and expands its collaboration with AWS.

The Agentic Payment Assistance & Collections Optimization solution is now accessible via AWS Marketplace. It provides telecom operators with a centralised platform for testing, deploying, and managing payment workflows. The tool's focus on automation, compliance, and scalability marks a step forward in AI-led financial operations.